Effective Customer Service
What is Customer Service?

What is Customer Service?

Customer Service is the ability of an organization to constantly and consistently give their customers what they want as it relates to the product or service offered. Yoyin Familusi, Customer…
Customer Service for MSMEs I

Customer Service for MSMEs I

Delivering quality external customer service starts by creating value for your internal customers. This video highlights how to weave Customer Service into your Company Structure by selling your vision to…
Customer Service for MSMEs II

Customer Service for MSMEs II

Building Customer Service into your company's DNA involves Building Team Loyalty, Communicating Effectively and Setting Clear Expectations for your employees. Yoyin Familusi shares tips on how you can emotionally engage…
Identifying the Customer Touch Points in your Business

Identifying the Customer Touch Points in your Business

What is Customer Touch Point? How does it impact your organization? It is important to note that your touch points will differ based on the product or service you offer.…
Using the LAST Technique as an effective Customer Service Tool

Using the LAST Technique as an effective Customer Service Tool

What is LAST Technique? The LAST Technique stands for Listen, Apologize, Solve and Thank. Yoyin Familusi Customer Management Strategist explains more in this video