Customer Service

How Poor Customer Service Is Killing Many Entrepreneurs In Nigeria

How Poor Customer Service Is Killing Many Entrepreneurs In Nigeria

By Gideon Olukotun 3 min read
I once found an article titled "Why Customer Service Is Poor In Nigeria And What Can Be Done About It" written by…
Customer Feedback: A Validating Tool For Your Business

Customer Feedback: A Validating Tool For Your Business

By Ifeanyichukwu Ezike 3 min read
"Your most unhappy customers are your greatest source of learning" - Bill Gates I have always been afraid of…
Here's why you need a website privacy policy

Here's why you need a website privacy policy

By DIY Law 2 min read
Before giving out your information on any website, do you feel like you are giving strangers a peep into your personal…
Gaining Customers Trust: A Necessity For Business Success.

Gaining Customers Trust: A Necessity For Business Success.

By Chris Emoghene 4 min read
"Trust is the lubrication that makes it possible for organization to work" - Warren Bennis Every positive,…
Customer Satisfaction Research

Customer Satisfaction Research

By Busola Boyle-Komolafe 2 min read
"A customer talking about their experience with you is worth ten times more than that which you write or say about…
Benefits of Having an Accurate Customer Database

Benefits of Having an Accurate Customer Database

By Ifeanyichukwu Ezike 2 min read
With the nature and structure of small businesses in Nigeria, creating a customer database is most likely the least…
4 Reasons Why Every Employee Must Possess Customer Service Skills

4 Reasons Why Every Employee Must Possess Customer Service Skills

A good customer service isn't just about effective customer management, is it? It's rather more
By Gideon Olukotun 2 min read
5 Uncommon Ways To Improve Your Customer Service

5 Uncommon Ways To Improve Your Customer Service

In the society of today, the quality of customer service can have a huge impact on a brand's image,
By Gideon Olukotun 4 min read
Differentiating Your Products or Services as an SME

Differentiating Your Products or Services as an SME

Every consumer has a story to tell about a product or service they have used or are still using.
By Chukwuemeka Ayogu 2 min read
 The Power of Customer Testimonials

The Power of Customer Testimonials

It is not in our habit to give testimonials on products or services we purchase or procure without
By Ifeanyichukwu Ezike 2 min read

Customer Service Essentials

Transforming Your Customers to Advocates

Transforming Your Customers to Advocates

In the words of Tony Alessandra, "being at par in terms of price and quality only gets you in the
By Tunde WaleTemowo 2 min read
Let's Talk Outsourcing

Let's Talk Outsourcing

Outsourcing is an increasingly popular business practice, whereby organisations cede certain
By Tunde WaleTemowo 3 min read
"Sanpo Yoshi" - Running Socially Responsible Businesses

"Sanpo Yoshi" - Running Socially Responsible Businesses

I recently learnt about a Japanese philosophy known as "Sanpo Yoshi". From my studies, I do
By Tunde WaleTemowo 3 min read
3 Simple Steps for solving your Start-up's Customer Acquisition Headache

3 Simple Steps for solving your Start-up's Customer Acquisition Headache

In my work experience with startups across Nigeria, Kenya, and Ghana, I find that a lot of
By Timi Olagunju 4 min read
Building Customer Loyalty: How to Attract, Delight and Retain Customers for Profitability

Building Customer Loyalty: How to Attract, Delight and Retain Customers for Profitability

Building Customer Loyalty is all about creating a personal bond with your customers, this bond
By Olufemi Babalogbon 3 min read
5 Uncommon Ways To Improve Your Customer Service

5 Uncommon Ways To Improve Your Customer Service

In the society of today, the quality of customer service can have a huge impact on a brand's image,
By Gideon Olukotun 4 min read