Customer Service Essentials

3 Simple Steps for solving your Start-up's Customer Acquisition Headache

3 Simple Steps for solving your Start-up's Customer Acquisition Headache

By Timi Olagunju 4 min read
In my work experience with startups across Nigeria, Kenya, and Ghana, I find that a lot of startups, particularly those…
"Sanpo Yoshi" - Running Socially Responsible Businesses

"Sanpo Yoshi" - Running Socially Responsible Businesses

By Tunde WaleTemowo 3 min read
I recently learnt about a Japanese philosophy known as "Sanpo Yoshi". From my studies, I do understand that "Sanpo"…
How Poor Customer Service Is Killing Many Entrepreneurs In Nigeria

How Poor Customer Service Is Killing Many Entrepreneurs In Nigeria

By Gideon Olukotun 3 min read
I once found an article titled "Why Customer Service Is Poor In Nigeria And What Can Be Done About It" written by…
Building Customer Loyalty: How to Attract, Delight and Retain Customers for Profitability

Building Customer Loyalty: How to Attract, Delight and Retain Customers for Profitability

By Olufemi Babalogbon 3 min read
Building Customer Loyalty is all about creating a personal bond with your customers, this bond helps you escape the…
Customer Feedback: A Validating Tool For Your Business

Customer Feedback: A Validating Tool For Your Business

By Ifeanyichukwu Ezike 3 min read
"Your most unhappy customers are your greatest source of learning" - Bill Gates I have always been afraid of…
Gaining Customers Trust: A Necessity For Business Success.

Gaining Customers Trust: A Necessity For Business Success.

By Chris Emoghene 4 min read
"Trust is the lubrication that makes it possible for organization to work" - Warren Bennis Every positive,…
Customer-centricity as a Business Strategy for Small Businesses

Customer-centricity as a Business Strategy for Small Businesses

You'd see in most articles the words "customer-centric" and "customer-focused"
By Ifeanyichukwu Ezike 2 min read
Transforming Your Customers to Advocates

Transforming Your Customers to Advocates

In the words of Tony Alessandra, "being at par in terms of price and quality only gets you in the
By Tunde WaleTemowo 2 min read
Customer Satisfaction Research

Customer Satisfaction Research

"A customer talking about their experience with you is worth ten times more than that which you
By Busola Boyle-Komolafe 2 min read
Benefits of Having an Accurate Customer Database

Benefits of Having an Accurate Customer Database

With the nature and structure of small businesses in Nigeria, creating a customer database is most
By Ifeanyichukwu Ezike 2 min read
Let's Talk Outsourcing

Let's Talk Outsourcing

Outsourcing is an increasingly popular business practice, whereby organisations cede certain
By Tunde WaleTemowo 3 min read
4 Reasons Why Every Employee Must Possess Customer Service Skills

4 Reasons Why Every Employee Must Possess Customer Service Skills

A good customer service isn't just about effective customer management, is it? It's rather more
By Gideon Olukotun 2 min read
5 Uncommon Ways To Improve Your Customer Service

5 Uncommon Ways To Improve Your Customer Service

In the society of today, the quality of customer service can have a huge impact on a brand's image,
By Gideon Olukotun 4 min read
 The Power of Customer Testimonials

The Power of Customer Testimonials

It is not in our habit to give testimonials on products or services we purchase or procure without
By Ifeanyichukwu Ezike 2 min read