Effective Customer Service

Selling with Empathy: The Peculiar Nigerian Scenario

The world generally is experiencing some levels of economic hardship. There’s a lot of pressure on the world economies to strike a balance between opening their doors to the influx of immigrants and ensuring the standard of living of its citizens does not change due to the new economic pressure. We all know that the […]

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Customer Retention Strategies

How Superstores Are Utilizing Superior Customer Experience To Increase Retention Rates And How SMEs Can Adopt Technique “A happy customer tells their friend, an unhappy customer tells the world” One of the major challenges Small and Medium Enterprises (SMEs) face is customer retention. This is the ability to make customers coming back after the first

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