Leadership

How to Become an Emotionally Intelligent Entrepreneur

You see, entrepreneurship isn’t only about selling your products or services, it’s also about being emotionally intelligent; effectively managing your team, customers and partners. However, this isn’t possible by just wishful thinking, you must be determined to do one thing right to achieve this. That is building Emotional Intelligence (EQ). Emotional Intelligence ​is the ability to understand your emotions and those of other people and to behave appropriately in different situations (Oxford’s Learners Dictionaries). It entails building structures that help you, your staff and other stakeholders communicate seamlessly across board. To help you build this soft skill, we spoke to Adesola Balogun (FATE Alumni, EEP 29), Creative Lead, Outspok’n Clothiers on his strategies for strengthening this in his company. Here are his tips: Express your emotions appropriately and encourage stakeholders to do so: Be the leader that everyone isn’t afraid to open up to. In Adesola’s company, they have a staff strength of 15 people: admin staff and tailors. He expresses his emotions and encourages his team members to do so through his open-door policy and during weekly Monday meetings. They do a review of the previous week, including operations, and give room for everybody to say what they feel can improve their jobs. So, people use the opportunity to settle grievances and scores. A lot of the staff have said they’ve never had that opportunity to speak their mind. Listen and implement suggested ideas: Don’t be the guy who goes ‘his way or the highway.’ Consider proposed ideas, evaluate their pros and cons, and then implement valuable ideas. That’s how you become emotionally intelligent. While at this, explain to those whose ideas cannot be implemented your reason (s) for doing so. According to Adesola, he hears his staff, customers and partners, listens to them and gives everybody a platform to speak. “We’ve had staff tell us how they feel. We don’t just hear that, we implement that. And so, it’s very heartwarming when they see that they made suggestions and the company implemented them. It spurs people to do more and speak up more.” Unify your team: Emotionally intelligent leaders have learned to unify their teams. They achieve this through different activities, including but not limited to buddy systems and hangouts. Adesola Balogun started this buddy system at Outspok’n Clothiers where he says that each person is responsible for at least one of their colleagues. “For instance, let’s say one of my staff, Qudus isn’t available, and I ask Ope, where is Qudus? It is not for him to say I don’t know. He has to find out what Qudus is up to and have Qudus’s address. If Qudus isn’t feeling well, Ope has to go visit him. I tell them that we’re not just a company, we’re a family.” From Adesola’s emotional intelligence journey, we can see that excellently managing your emotions and that of others doesn’t happen in a day. Becoming emotionally intelligent requires consistent efforts and building intentional structures. Nevertheless, today is a good day to begin making these efforts.

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Why You Need a Business Continuity Plan

There are many uncertainties in business and the more a business grows, the more the uncertainties.  All these uncertainties are risk factors associated with businesses and they could arise due to expansion to a new geographical location, promotion of team members, and production of a new line of product or seeking partnerships to strengthen the market share. The ability of the business owner to ensure the business can continue its operations in spite of the numerous risks at any point in time could determine whether a business would go bankrupt or evolve. What Is the Business Continuity Plan? A business continuity plan is a document that outlines the actions or measures that should be taken should there be a disruption in the form of an associated risk such as fire outbreak, loss of equipment, death of the business owner, or a collapsed building. The ability to get back into business despite the disruption is key to business success. As customers will continue to demand for the products and services and the inability to meet these demands would lead to a huge loss in market share and more effort to win them back if it takes a longer time for the business to get back on its feet. A business continuity plan is significant in the following ways: Availability and Accessibility: The plan ensures that a business is sustained and can continue to offer its products and services regardless of any disruption. The use of Information Technology (IT) infrastructures such as cloud computing help to save and backup all documents such as receipts, invoices, purchase orders, bank transactions, log sheets of staff, etc. online and in real-time. Uninterrupted operations: The plan ensures that systems that govern the smooth operations of a business can be installed immediately after the disruption so that operations can continue seamlessly. Disaster recovery: A secondary source of ensuring a business can sustain itself back into operations is key when it comes to disaster recovery and its management. Disaster recovery could be the ability to get back from where everything stopped. A website that has experienced cyber-attack and is the major source of engaging customers should have a sub-domain hosted separately so that it can get back live quickly and recover swiftly. This way, the company will minimize its losses. Processes for designing business continuity plan While planning to have a holistic document for the business continuity plan, the following metrics are important to ensure a robust design is carried out Business prioritization: The starting point for planning a business continuity plan is to identify and quantify the risks, threats, and vulnerabilities. This should be done across all platforms and departments. Adoption into IT: Take the input from business prioritization and perform an overall business continuity program design. Information Technology gives a competitive advantage when it comes to risk management as it provides the infrastructure to safeguard and ensure easy recovery and accessibility to files saved with the aid of cloud computing. The risks identified from the business prioritization should be adopted into workable IT systems. Manage: The ability to utilize what has been designed prior to a gap caused by a breach requires discipline. Hence, it is important to update the files regularly so that you can enhance the capacity of the team to utilize the systems designed effectively. The key components of business continuity are: Strategy: Strategy helps to create a secondary system in place while ensuring that the day-to-day operation runs smoothly. Organization: Organization of the key components of the internal and external resources that keep the system running, most especially the human resources, their responsibilities, and opportunity to communicate output through a regular assessment of all systems ensures organization of the overall plan for business continuity. Software applications and management: Any Software application that is used regularly for business operations should be backed up. Processes: Documentation of all processes with specific terms in the form of a flow chart or process map, such that any team member can begin to deploy the knowledge from the files without needing a third party to make explanations. Technology: Every form of technology that supports the overall existence of the business, such as the infrastructures for production, maintenance, repairs, use of energy, etc. should be documented. A business continuity plan is important because it becomes a reference point should any form of disaster occur and helps to provide the framework for recovery to deal with different forms of risk and the ability to return to operating again.  

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