Operations

10 Ways to Use your Phone as a CRM Tool

10 Ways to Use your Phone as a CRM Tool

What is a CRM Tool? A Customer Relationship Management (CRM) tool is essential for fostering business growth. It enables businesses to effectively manage conversations and relationships with clients, ensuring alignment with expectations and the development of strong, positive business relationships. However, for the Nigerian business person, CRM tools can be both expensive and cumbersome, especially […]

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Make or Buy Decision: What Do I Have to Lose?

Business decision making is not an easy road. Ironically, perhaps unfortunately, it is a road taken way too often by both intrapreneurs and entrepreneurs with significantly threatening outcomes. It is easier to take instruction than to be the one to determine the pathways to outcomes, hence it is good to have some fore knowledge of

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Equipment Required for Starting a Cake Business

Launching a cake business in Nigeria is not only profitable but also exciting. Done right, it has the potential to generate substantial revenue. To ensure a smooth and professional operation, it’s essential to invest in the right equipment when setting up your business. These tools can significantly enhance efficiency, speed, and the overall quality of

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Inventory Management: Key Strategies and Best Practices

What is Inventory Management? Inventory management is the process of overseeing and controlling a business’ inventory (stock) of goods and materials. It involves balancing the need to have products available for sale or production while minimising the costs associated with holding excess stock such as expiration, tie down of funds, breakages and pilferages. Effective Stock

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How to Scale Tech Companies in Nigeria

Scaling tech companies in Nigeria means growing operations to serve more customers, increase revenue, and have a more significant impact in the market while simultaneously improving efficiency and profitability. This can be accomplished by expanding into new markets, improving production capacity, streamlining processes, growing the workforce, and harnessing technology. The ultimate goal is to achieve

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Selling with Empathy: The Peculiar Nigerian Scenario

The world generally is experiencing some levels of economic hardship. There’s a lot of pressure on the world economies to strike a balance between opening their doors to the influx of immigrants and ensuring the standard of living of its citizens does not change due to the new economic pressure. We all know that the

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Growing your Business with Data

Growing your Business with Data

Growing your business requires harnessing the power of data, as it has evolved into the lifeblood of every business, regardless of its size or sales volume, in the 21st century. Within the competitive marketplace, gaining an edge is no longer solely reliant on years of experience; it hinges on the presence of reliable data that

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How to Keep your Business Running after Working Hours

“Whenever the customer wants it, you should be there” Many offices typically operate from 9:00 AM to 5:00 PM due to the costs and effort of running night shifts or servicing the office at night. However, the concern is that your customers don’t sleep. When they want a solution, they want it immediately and the

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6 Post-Subsidy Strategies for Reducing Costs

Nigeria has enjoyed fuel subsidies for a long time, as early as the 1970s. However, its removal was announced on 29th May, 2023, and implemented afterwards. Subsidy removal on Premium Motor Spirit (PMS) is often associated with increased inflationary pressure. This means that every economic agent, from households to businesses will be impacted by its

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Integrating AI Technology into Business Operations

Definition of Artificial Intelligence AI technology is a broad term that refers to any type of computer software that engages in humanlike activities – including learning, planning and problem-solving. Broadly speaking, AI can support three important business needs: automating business processes, gaining insight through data analysis, and engaging with customers and employees. How Startups are

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