Don\u2019t sell your products\/services in the note. It\u2019s all about them, not you.<\/li><\/ul>\n\n\n\nHere\u2019s a sample:<\/p>\n\n\n\n
Hi Sarah,<\/em><\/p>\n\n\n\nI just read your sweet words on my Facebook page about our Summer Lovin\u2019 necklace; I agree that it\u2019s the perfect necklace to wear to summer parties (we were inspired by the birthday party scene from Chocolat when we were designing it). It always thrills me to read about people loving wearing my jewellery, especially since I work online and don\u2019t get to meet my wonderful customers face to face very often.<\/em> Please don\u2019t hesitate to email me at any time (it doesn\u2019t have to be lovely compliments either)<\/em>.<\/p>\n\n\n\n(Sample Credit: Meghannlawrence.com)<\/em><\/p>\n\n\n\n2. Give a Gift<\/strong><\/p>\n\n\n\nGiving a gift doesn\u2019t have to be luxurious, it just has to be thoughtful. Your gift can be; a discount, free delivery, an extra product\/service or simply sending your product to them for free. Here\u2019s an example: In 2019, Triciabiz on Instagram gave a honest positive review about the \u2018Oud’ Sunlight detergent (see below).<\/p>\n\n\n\n
\n
\n
\n
\n
Sunlight Nigeria put a call through to her and sent her a well packaged gift:<\/p>\n\n\n\nThe gift made her excited. She posted her excitement on Instagram and got her audience talking about the product. Infact, the comment section showcased them asking to purchase the Oud Sunlight detergent. <\/p>\n\n\n\n
“92% of respondents reported that a positive recommendation from a friend,<\/em> family member, or someone they trust is the biggest influence on whether they buy a product or service”- Paul M Rand.<\/em><\/p>\n\n\n\n3. Build your Relationship<\/strong><\/p>\n\n\n\nAfter sending a thank you note or gift, build a solid relationship with your customer. Check up on them once in a while or send them wishes during their birthdays. After all, \u201ca customer talking about their experience with you is worth ten times that which you write or say about yourself- David J. Greer<\/strong>\u201d.<\/p>\n\n\n\nDid you find this article helpful? If you did, share with all business owners you know.<\/p>\n","protected":false},"excerpt":{"rendered":"
Many times, you think it better to respond to negative feedback from customers and appease them so they don\u2019t tarnish your image. You forget to respond to positive feedback because you believe, \u2018Oh yeah! I\u2019ve won their hearts. When they find someone ready to appreciate their little efforts, they\u2019ll leave. The goal isn\u2019t only to win their hearts but to keep your name on their lips for as long as possible. So, how do you thank your customers for positive feedback? 1. Write a \u2018Thank You’ Note Sending a thank you note via email or a card will always be a great idea. Everyone loves to be thanked after they\u2019ve done a good deed. However, do not give into the temptation to be generic, be specific. Make every word count. Send email notes from your personal email, not the company\u2019s. This emits a more personal and endearing feeling for the customer. Address your customer by his\/her first name. Not only do you care about him\/her buying your products, you remember the little details about them. Begin your note with a heartfelt gratitude. Thank them specifically. If you\u2019re thanking them for recommending your products\/services to someone on social media, say so. Don\u2019t sell your products\/services in the note. It\u2019s all about them, not you. Here\u2019s a sample: Hi Sarah, I just read your sweet words on my Facebook page about our Summer Lovin\u2019 necklace; I agree that it\u2019s the perfect necklace to wear to summer parties (we were inspired by the birthday party scene from Chocolat when we were designing it). It always thrills me to read about people loving wearing my jewellery, especially since I work online and don\u2019t get to meet my wonderful customers face to face very often. Please don\u2019t hesitate to email me at any time (it doesn\u2019t have to be lovely compliments either). (Sample Credit: Meghannlawrence.com) 2. Give a Gift Giving a gift doesn\u2019t have to be luxurious, it just has to be thoughtful. Your gift can be; a discount, free delivery, an extra product\/service or simply sending your product to them for free. Here\u2019s an example: In 2019, Triciabiz on Instagram gave a honest positive review about the \u2018Oud’ Sunlight detergent (see below). Sunlight Nigeria put a call through to her and sent her a well packaged gift: The gift made her excited. She posted her excitement on Instagram and got her audience talking about the product. Infact, the comment section showcased them asking to purchase the Oud Sunlight detergent. “92% of respondents reported that a positive recommendation from a friend, family member, or someone they trust is the biggest influence on whether they buy a product or service”- Paul M Rand. 3. Build your Relationship After sending a thank you note or gift, build a solid relationship with your customer. Check up on them once in a while or send them wishes during their birthdays. After all, \u201ca customer talking about their experience with you is worth ten times that which you write or say about yourself- David J. Greer\u201d. Did you find this article helpful? If you did, share with all business owners you know.<\/p>\n","protected":false},"author":1307,"featured_media":42577,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[353],"tags":[562,390,592,681,392,550,414,415,551,600],"class_list":["post-42574","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","tag-branding","tag-business","tag-business-growth","tag-employee","tag-entrepreneurs","tag-entrepreneurship","tag-msme","tag-msmes","tag-small-businesses","tag-startups"],"yoast_head":"\n
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