Customer Service

Customer Service: A Customer Retention Strategy

This is a little insight of how customer service has taken the front burner as…

How to Leverage Networking to grow Your Startup

The idea of networking contributes to the growth and relevance of a start-up. We are…

How to Structure African Startups to Go Global

Africa has recently made significant progress toward realizing its ambition of being a launching pad…

Five Basic Customer Needs

Customers come in contact with businesses because they have a need that those businesses can…

How to Create a Customer Journey Map

The importance of understanding the customer’s journey through your business remains an important aspect to…

What You Need to Know About Customer Types

The lifeline of every business is enmeshed in the number of stakeholders it interacts with…

Customer Retention Strategies

How Superstores Are Utilizing Superior Customer Experience To Increase Retention Rates And How SMEs Can…

Entrepreneurs and Customer Service Delivery

Entrepreneurs, customer service delivery begins with You! Not every purchase will work out well!  Agree?…

The Power of Customer Testimonials

The Power of Customer Testimo…

Customer Satisfaction Research

Customer Satisfaction Research…

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